03q Privacy Policy
The security of your personal data is very important to us. This page clearly explains what data we collect, how we use it, and how we protect it.
This Privacy Policy ("Policy") explains how we collect, process, store, and protect the personal data of players ("User" or "you") who use the 03q website (https://03q.mom) and its related services. By continuing to use this platform, you are considered to have agreed to the terms of this Policy. If you do not agree, we encourage you to stop using the website.
We protect your data with SSL encryption and modern technology, and will never sell or rent it to third parties.
1 Collected Personal Data
Whenever you register an account, make a deposit, or use services at 03q, we may collect the following types of information—
Registration Data
This includes information provided at the time of account registration, such as your name, date of birth, contact number, and email address.
Financial and Payment Data
This includes verification details related to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. Full payment data is not stored by us directly — it is processed through secure payment service providers.
Technical Data
This includes IP address, browser type, device information, and cookie data. These are used to improve website functionality.
Gaming History Data
This includes each player's gaming activity records, deposit and withdrawal history, and bonus usage records. This data is used to support responsible gambling and improve service quality.
Communication Data
This includes messages sent and interaction records from contacts made through Live Chat and email.
2 How We Use the Data We Collect
We use the data we collect only for the following purposes—
- To manage account registration, identity verification, and login
- To process deposits and withdrawals
- To manage bonuses, promotions, and VIP rewards
- To provide customer support via 24/7 Live Chat and email
- To improve the website and maintain a fair gaming environment
- To promote responsible gaming and monitor for signs of problem gambling
- To prevent fraud, money laundering, and other unlawful activity
- To comply with legal obligations
3 Cookie Policy
We use cookies and similar technologies to help the website run better.
Essential Cookies
These are required to keep the website's core functions running (login sessions, payment sessions). These cookies cannot be disabled.
Functional Cookies
These remember your language preference, regional settings, and personal customisations. You can control these cookies through your browser settings.
Analytics Cookies
These collect aggregate data to help us understand how the website is used. No personally identifiable information is included in this data.
You can disable cookies through your browser settings. However, some services may no longer work properly if you do.
4 Personal Data Sharing and Disclosure
03q will never sell or rent your personal data to third parties. However, we may share it only in the following circumstances—
Service Providers
We may share data with payment processors, security verification providers, and technical support providers. These parties may only use the data for the purposes we instruct and may not use it for their own purposes.
Legal Requirements
We may share data with relevant authorities under a valid court order, legal obligation, or anti-money laundering investigation.
With Your Consent
Outside of the two cases above, we will obtain your prior consent before sharing your personal data with any third party.
5 Data Security and Protection
We have put in place technical and organisational security measures to protect your data from unauthorised access, alteration, disclosure, or destruction—
SSL / TLS Encryption
All data transfers between our website and servers are encrypted.
Secure Servers
Data is stored only on secure servers with restricted access.
Access Control
Only authorised staff can access the data, and all access is logged.
Regular Audits
Our security systems are regularly reviewed and updated.
Even with these best efforts, no company can guarantee that data transfers over the internet are 100% secure. If a data breach occurs, we will notify you within the permitted timeframe.
6 Data Retention Period
We retain data only for as long as needed for the purpose it was collected, or as required by law—
- Account data is retained for 1 year after account closure.
- Financial transaction records may be kept for a longer period for legal protection purposes.
- Customer support communication records are retained for 2 years for dispute resolution and auditing purposes.
- Data related to security and investigation purposes may be kept for an extended period.
7 User Rights
Every player using our platform has the following rights regarding their personal information—
Right to Access
You can request a copy of the personal data we hold about you.
Right to Correct
You can request corrections to any data that is inaccurate or incomplete.
Right to Delete
You can request deletion of data that is no longer subject to any legal obligation.
Right to Object
You can object to further processing of your personal data on reasonable grounds.
Contact Us to Exercise Your Rights
To exercise any of the rights listed above, email us at [email protected]. We will do our best to respond within 14 days.
8 Protection of Minors
Our website is intended for adults aged 21+ only. We do not collect personal data from anyone under 21. If we become aware that data from a person under 21 has reached us, we will delete it immediately. If you notice this has happened, please notify us at [email protected].
9 Policy Updates
We may update this Privacy Policy from time to time. For significant changes, we will post a clear notice on the website. Continuing to use the website after any changes means you accept the updated policy. The "Last Updated" date at the top of this page will always reflect the most recent revision.
10 Contact Us
If you have questions, data requests, or complaints relating to this Privacy Policy, you can reach us through the following channels—
- 24/7 Live Chat available in Myanmar language
- Email— [email protected]
We are always committed to upholding your data rights and will handle every inquiry with care.